Pioneer products that are imported and distributed in the U.S. and Canada by anyone other than Pioneer Electronics (USA) Inc. are “grey market” goods designed and distributed for use in other regions. Grey market models may be offered by both online and brick and mortar retailers and may have similar model numbers to those shown on usa.pioneer. An unauthorized retailer may indicate that the product is covered by the retailer’s own warranty or describe it as an “Import,” “Global,” or “International” model.

Grey market products may not be UL, FCC or Innovation, Science and Economic Development Canada certified, meet Pioneer specifications for North America, or perform as intended. Additionally, some products advertised as either genuine or grey market may be counterfeit.

Pioneer Electronics (USA) Inc.’s Limited Warranty applies only to Pioneer products distributed by us and purchased from our authorized Pioneer dealers in the U.S. and Canada. Pioneer Electronics (USA) Inc. does not offer service/repair or customer support on any grey market model. Visit our where to buy page to find an authorized Pioneer dealer that can help you get the best experience for your vehicle.