We will accept returns and exchanges of eligible items within 30 days of your receipt. Please visit the Pioneer returns portal to start a return. The order number provided in your confirmation email is required in order to process the return. Product must be in new and unused/resalable condition. Any shipping and handling fees will not be refunded. You will be responsible for return shipping costs unless the product is defective. If you believe you have received a defective product, please select “Item was damaged” in the returns portal. Upon Pioneer’s receipt of the product in unused/resalable condition or with confirmation of defect as determined by our inspection, we will issue a refund to the credit method used to make the purchase or provide an exchange, as applicable.