rDrive Privacy Policy

Effective July 20, 2020

In this rDrive Privacy Policy (“Policy”), we, Pioneer Electronics (USA) Inc. (“Pioneer,” “we,” “us,” or “our”), provide information about how we collect, use, process, and transfer personal data. We are a global organization sharing the data we manage across businesses (legal entities), business processes, and information systems around the world. Therefore, for this Policy, we use the term "personal data" broadly to cover the many privacy and data protection laws applicable to us; "personal data" means information related to an identified natural person, or that could reasonably be used (by itself or in combination with other data reasonably available) to identify a natural person. It does not include data where the identity has been removed (anonymized data).

Additionally, CalAmp Wireless Networks Corporation (“CalAmp” or “LoJack”) is the provider of the LoJack services that power the Services, defined below. As such, certain portions of this Policy such as Types of Data and Collection Methods, Collection Purposes, Use of Data, Where We Store and Process Data, Disclosures of Personal Data, Your Choices, Retention, and Security describe actions by LoJack on Pioneer’s behalf.

Finally, Pioneer has created a Privacy Notice for California Residents that supplements this rDrive Privacy Policy in accordance with the California Consumer Privacy Act of 2018 (CCPA). California residents should review the Privacy Notice (below, after this rDrive Privacy Policy), which includes information on exercising rights under the CCPA.

Scope

This Policy applies to the websites, products, services, software, or applications, including the rDrive mobile application (“rDrive App”) and certain related Pioneer products, services, software and applications, on which we post a direct link to this Policy or refer to within this Policy (collectively the “Services”). This Policy covers only data collected through the Services and not any other data collection or processing, including, without limitation, data collection practices of other services that maintain their own, separate privacy policies. Occasionally, we refer to this Policy in relation to surveys and special-purpose web pages, for examp1e, our Careers web pages; under such circumstances, this policy applies as modified in the particular notice or consent request (e.g., with respect to types of data collected or purposes of collection).

Types of Data and Collection Methods

We collect a variety of personal data through the means described below. You have choices about the data we collect. When you are asked to provide data to us, you may choose not to. But if you decline to provide data, your ability to use the applicable Services may be diminished or restricted.

Data you submit. We collect your name, email address(es), mailing address(es), telephone number(s), Vehicle Identification Number (VIN), and other data when you request information from us, register, purchase or subscribe to a Service, or otherwise intentionally send or request an rDrive dealer to send us such information. In connection with chargeable Services, we will also collect payment information (e.g., credit card number and related verification data), phone number, and billing and shipping addresses. Additionally, as part of the CrashBoxx™ Instant Crash Alerts, you may choose to provide the name and contact information of a person to be contacted in the event of a collision.
Data we automatically collect from our websites. When you visit the rDrive website located at https://rdrivebypioneer.com (“rDrive Website”), certain information is automatically collected by Google LLC (“Google”) as part of Google Analytics, as explained below under “rDrive Website Analytics.” Such information may include the Internet Protocol (IP) address of the computer or device you use to connect to the rDrive Website, domain name, country location, other computer/device and connection information such as browser type and version, operating system, entry and exit points/pages, date/time of access, the areas or pages of the rDrive Website you visit, the amount of time you spend viewing the rDrive Website, the number of times you return, and other click-stream data.
Cookies. We use cookies, web beacons, or similar technologies to collect data about your use of our websites and the rDrive App. A cookie is a small text file that is stored on the hard drive of your computer or device when you access the site. We use cookies to help operate our sites and Services, including to: (a) remember you so you don't have to enter the same information when you return to the site, (b) provide you with customized content or offers on the site; (c) develop aggregate statistics to help monitor site performance, conduct research, improve our content and Services, and (d) help protect the security of our sites and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Services or websites you visit
Third Party Sources and links: We may also obtain personal data from third party sources such as data brokers, social networks, other partners, or public sources. Our website may contain links to third-party websites. Each of these third parties may have its own privacy policy. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
rDrive App: Our rDrive Powered by LoJack mobile application Service includes a Pioneer telematics device installed on a vehicle that communicates information to the rDrive App, including: CrashBoxx® Instant Crash Alerts; Tripwire™ Early Warning; stolen vehicle location assist; setting virtual boundaries (notifications when a driver arrives at their destination; 'Where's My Car?' (which pinpoints the vehicle on the map); and setting speed alerts. When the telematics device is installed in your car, information is collected about your vehicle (including make, model, color, year and vehicle identification number, speed, and location. Information that identifies your vehicle and other personal information may be shared when it is necessary to provide various rDrive Services, such as alerting emergency personnel of your location if a crash is detected, or helping authorities locate your vehicle if you report it stolen. rDrive information may also be used on its own or in combination with other information about you to determine aggregate insights about our users. Information that identifies your vehicle and other personal information will be shared when it is necessary to provide the Services.
Children's Privacy. Our Services are not directed at children under the age of 16. We do not intentionally or knowingly collect personally identifiable information from children under 16. If you are under 16, please do not provide any personal data to us.

Collection Purposes, Use of Data

We collect and process personal data about you with your consent and/or as necessary to provide the Services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. The purposes for which we collect and use data include:

To respond to the request that you sent us such as your request for information, or your request to purchase or subscribe to a Service;
To provide, manage, maintain, and secure the Services you request;
To operate and improve our business, including to administer, protect, and improve our Services and our systems, to develop new products and services, and for other internal business purposes;
To better understand the preferences of the users of our Services, compile aggregated statistics about usage of our Services, and help personalize your experience of our website and Services;
To provide you with information about our technologies, Service releases, news, and other communications; and
Any other use we describe in this Policy or at the point where we collect the data.

To achieve these purposes, and to the extent permitted by applicable law, we may combine the various types of data that we collect from different sources.

rDrive Website Analytics

A third-party analytics tool called Google Analytics uses analytics data sent to Google’s (or its wholly-owned subsidiaries’) servers from a Google Analytics software agent through cookies, pixel tags or other tools placed on the rDrive Website. Information collected through Google Analytics is used by Google to provide Pioneer with aggregated, non-identifiable reports on rDrive Website usage and viewing statistics for videos embedded through Google’s YouTube service. Pioneer uses these reports to understand how visitors use the rDrive Website, diagnose problems, and make improvements to the rDrive Website, products and services. In this regard, Pioneer is the controller for the processing of your information.

Google and its wholly-owned subsidiaries may share the information gathered from Google Analytics with other Google services and use the information subject to the Google Privacy Policy (located at https://policies.google.com/privacy) and Analytics Terms of Service (located at https://www.google.com/analytics/terms/us.html). In this regard, Google, with an address at Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, is the controller for the processing of the information, and its Google Privacy Policy and Analytics Terms of Service govern the processing of your information.

For information on Google’s practices on data privacy and security in connection with Google Analytics and the privacy controls offered by Google, please visit https://policies.google.com/technologies/partner-sites.

Where We Store and Process Data

We store and process data in the United States and on servers around the world, including, without limitation, the European Economic Area. Wherever we store or process personal data pursuant to this Policy, we take measures to ensure that the data is processed in accordance with this Policy and in compliance with applicable law.

Disclosures of Personal Data

We access your personal data within Pioneer and LoJack and share data with third party vendor or service providers that process the data on our behalf for the purposes set forth in this Policy. We may also offer training or other services to the employees and workers of our dealers. In such cases, we may share data relating to the use of our training and other services with the dealers for their business use. We may also share your data as required by law or in the interest of protecting or exercising our or others' legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings. We may share or transfer your data in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. Finally, we may also share your personal data where you have granted us permission.

Your Choices

Opt-In/Out. We offer you the ability to opt-in or opt-out of data collection, use, or sharing. If you wish to opt-out, please contact us as described in the Contact Us section below. Please note that the Services cannot be used without the collection, use and sharing of certain data such as name, contact information, and vehicle data collected through the Pioneer telematics device. Any request to opt out of such collection, use or sharing will require that you discontinue using the Services and we delete your rDrive account.
Access. If you would like to access your personal data that we maintain, or the personal data you have submitted is no longer accurate, current, or complete, and you wish to update it, please contact us as described in the Contact Us section below. If you need to correct your personal data, we reserve the right to use data obtained previously to verify your identity.
Do Not Track. We do not currently respond to "Do Not Track" ("DNT") signals sent by web browsers. A uniform standard has not yet been adopted to determine how DNT signals should be interpreted and what actions should be taken by websites and third parties that receive them. However, you may use a variety of other means of controlling data collection and use, including cookie controls in your browser settings and the personalized advertising controls described in the Cookies section above.

Retention

We retain personal data while your account is active, or as needed to provide you Services. We will delete personal data within a reasonable time after the data is no longer necessary for the business purpose for which it was collected. We will, however, retain and use personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard your passwords and User IDs and to notify us using one of the Contact methods listed below if you ever suspect that your password or User ID for one of our Services has been compromised. You are solely responsible for any unauthorized use of our Services conducted via your password and User ID.

Amendments

We reserve the right to change, modify, add, or remove portions of this Policy at any time, but will alert you that changes have been made by indicating on the Policy the date it was last updated. If we change the Policy in a material way, we will provide appropriate online notice to you at least 30 days in advance and/or obtain your express consent as required by law. When you visit our websites or use our Services, you are accepting the current version of this Policy. We recommend that users revisit this Policy on occasion to learn of any changes.

Contact Us for More Information

To contact us, send us an email at privacy.policy@pioneer-usa.com, call us at 1-800-421-1603, or write to us at Pioneer Electronics (USA) Inc., Attention: rDrive Team, 970 W. 190th Street, Suite 360, Torrance, CA 90502.

Car Fit Guide Provided by

Guide provided for reference but cannot be guaranteed.

End User License Agreement

This End-User License Agreement was last revised on December 16, 2019 (version 1.0).

THIS END USER LICENSE AGREEMENT (“LICENSE”) IS A LEGAL AGREEMENT BETWEEN YOU (BOTH THE INDIVIDUAL INSTALLING THE PROGRAM AND ANY SINGLE LEGAL ENTITY FOR WHICH THE INDIVIDUAL IS ACTING) (“YOU” OR “YOUR”) AND PIONEER CORPORATION, [0406.999.132 (PIONEER EUROPE NV)], LOCATED AT 28-8, HONKOMAGOME 2-CHOME, BUNKYO-KU, TOKYO 113-0021, JAPAN (“PIONEER,” “WE” OR “US”). YOU AGREE THAT THIS LICENSE IS ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. THIS LICENSE APPLIES TO THE USE OF THE SOFTWARE AND DOCUMENTATION (DEFINED BELOW). PLEASE READ THIS LICENSE CAREFULLY.

DO NOT CLICK ON THE BUTTON BELOW THAT INDICATES YOU ACCEPT THIS LICENSE OR USE THE SOFTWARE UNTIL YOU HAVE READ AND AGREED TO BE BOUND BY THIS LICENSE.

YOU ARE ACKNOWLEDGING:

THAT YOU HAVE READ THIS LICENSE,
THAT YOU UNDERSTAND IT, AND
THAT YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS LICENSE,

IF YOU

CLICK THE ACCEPTANCE BUTTON ON THE ELECTRONIC VERSION OF THIS LICENSE, OR
INSTALL OR USE ANY PART OF THE SOFTWARE.

IF YOU ARE NOT OLD ENOUGH UNDER THE LAWS OF YOUR LOCATION TO BE ABLE TO AGREE TO THESE TERMS, YOUR PARENT OR GUARDIAN MUST AGREE TO THESE TERMS FOR YOU BEFORE YOU INSTALL OR USE THE SOFTWARE. PIONEER DOES NOT INTEND OR KNOWINGLY PROVIDE THE SOFTWARE FOR USE BY CHILDREN UNDER 16.

IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS OF THIS LICENSE, DO NOT CLICK ON THE BUTTON BELOW THAT INDICATES THAT YOU ACCEPT THIS LICENSE AND DO NOT INSTALL OR USE ANY PART OF THE SOFTWARE.

1. DEFINITIONS 1.1 "Documentation" means written documentation help content made generally available by Pioneer to aid in using the Software. 1.2 "Software" means the firmware update provided to You by Pioneer solely for Your use with the Product(s). 1.3 "Product" means the multimedia receiver model distributed and sold by Pioneer for which the Software is licensed. 1.4 "Licensor" means the third party who licenses you to use copyrights, trademark rights and other intellectual property rights related to content, text, images, data, software, and information that are adopted in the Software.

2. LIMITED LICENSE

2.1 Authorized Use. Pioneer grants You a limited, non-exclusive, non-transferable, royalty-free license to install and use the Software solely with the Product(s).
2.2 Restrictions. You will not copy or use the Software or Documentation except as expressly permitted by this License. You will not distribute, transfer, sublicense, rent, lease, lend, sell, or otherwise allow any third party to use the Software. You will not modify, reverse engineer, decompile, disassemble, or otherwise reduce the Software to a human-perceivable form, except to the extent expressly permitted by applicable law, and then only after You have notified Pioneer in writing of Your intended activities.
2.3 Export Controls. You may not use or otherwise export or re-export the Licensed Software or Documentation except as authorized by United States law and the laws of the jurisdiction in which the Licensed Software or Documentation was obtained. In particular, but without limitation, the Licensed Software or　 Documentation may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Software or Documentation, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the Licensed Software or Documentation for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
2.4 Ownership. You acknowledge any right, title or interest in the Software and Documentation, including but not limited to, patent, trademark, design, copyright or any other intellectual property rights, shall remain with Pioneer and/or its Licensor and no right, title or interest in the Software and Documentation is granted or transferred under this License, except for the right granted hereunder. You agree that You do not acquire any rights, express or implied, beyond the limited license in Section 2.1.
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2.6 Corrections; No Support While Pioneer may choose to make corrections to the Software available, Pioneer is not obligated to provide any such corrections or any support, maintenance or updates of the Software or Documentation.

3. DISCLAIMER OF WARRANTIES. SINCE THE SOFTWARE IS LICENSED FREE OF CHARGE TO YOU, PIONEER WARRANTS ONLY THAT THE SOFTWARE HAS BEEN DEVELOPED AND MADE AVAILABLE IN ACCORDANCE WITH THE USUAL STANDARDS IN THE INDUSTRY FOR FREE OF CHARGE SOFTWARE. IN ALL OTHER RESPECTS, THERE IS NO WARRANTY FOR THE SOFTWARE, AND THE SOFTWARE IS PROVIDED “AS IS AND WITH ALL FAULTS.” TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, PIONEER, ITS SUPPLIERS AND LICENSORS DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND YOU USE THE SOFTWARE AT YOUR OWN RISK.

WITHOUT LIMITING THE FOREGOING, PIONEER AND ITS SUPPLIERS AND LICENSORS DO NOT WARRANT THAT:

THE SOFTWARE WILL BE ERROR-FREE,
YOUR USE OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE,
THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR
THE SOFTWARE WILL OPERATE WITH THE HARDWARE OR SOFTWARE CONFIGURATION YOU CHOOSE.

NO WRITTEN OR ORAL STATEMENTS BY PIONEER GROUP OR OTHERS WILL CONSTITUTE WARRANTIES OF PIONEER. “PIONEER GROUP” MEANS PIONEER AND ITS SUBSIDIARIES AND OTHER AFFILIATES, AND THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, DISTRIBUTORS, DEALERS, LICENSORS AND OTHER REPRESENTATIVES.

4. LICENSE BREACH. You agree that any breach of the restrictions in this License would cause Pioneer irreparable harm for which money damages alone would be inadequate. In addition to damages and any other remedies to which Pioneer may be entitled, you agree that Pioneer may seek injunctive relief to prevent the actual, threatened or continued breach of these License terms.

5. CHANGES TO THIS LICENSE. Pioneer may modify this License at any time. Pioneer will provide advance notice of the changes and the effective date by posting a notice on this site or by other appropriate means. Your use of the Product(s) after such notice will constitute Your agreement to the revised License.

6. TERMINATION. This License is effective until terminated. You may terminate this License at any time upon Your destruction and deletion the Software and Documentation. Pioneer may terminate this License at any time upon Your breach of any provision. If this License is terminated, you will stop using the Software and Documentation and destroy all copies in Your possession, confirming to Pioneer that You have done so. Sections 2.2, 2.3, 3, 4 and 7 will continue in effect after this License's termination.

7. GENERAL TERMS

7.1 Governing law. If You are a resident of any European Economic Area (EEA) member state, this License is governed by and will be construed in accordance with Belgian law. If You are a resident of the United States, this License is governed by and will be construed in accordance with the laws of the State of California, U.S.A. If You are a resident of Canada, this License is governed by and will be construed in accordance with the laws of the Province of Ontario and the federal laws of Canada. If You are resident of any territory outside the EEA, United States, or Canada, this License is governed by and will be construed in accordance with the laws of Japan.
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7.3 EXCLUSION OF REMEDIES. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT, EXCLUDING PIONEER’S WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR IN THE EVENT OF THE DEATH OR PHYSICAL INJURY OF THE USER AS A RESULT OF THE ACTS OR OMISSIONS OF PIONEER, WILL ANY OF PIONEER GROUP OR ITS THIRD PARTY SUPPLIERS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST DATA OR ECONOMIC LOSS) ARISING OUT OF OR IN ANY WAY RELATING TO THIS LICENSE, INCLUDING YOUR USE OF OR INABILITY TO USE THE SOFTWARE REGARDLESS OF THE CAUSE OF ACTION ON WHICH THE CLAIM IS BASED, EVEN IF PIONEER GROUP OR ITS THIRD-PARTY SUPPLIERS OR LICENSORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.
7.4 LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT UNDER ANY THEORY OF LIABILITY, EXCLUDING PIONEER’S WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR IN THE EVENT OF THE DEATH OR PHYSICAL INJURY OF THE USER AS A RESULT OF THE ACTS OR OMISSIONS OF PIONEER, WILL THE AGGREGATE LIABILITY OF PIONEER GROUP AND THE THIRD-PARTY SUPPLIERS AND LICENSORS FOR ANY DAMAGES OR CLAIMS ARISING OUT OF OR RELATING TO THIS LICENSE OR ITS SUBJECT MATTER OR ANY PRODUCT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED TEN US DOLLARS (US$10.00) OR THE PRICE PAID FOR THE PIONEER PRODUCT FOR WHICH THE SOFTWARE IS PROVIDED, WHICHEVER IS GREATER. PIONEER GROUP’S AND THE THIRD-PARTY SUPPLIERS’ AND LICENSORS’ LIMITATION ON LIABILITY IS CUMULATIVE, WITH ALL OF PIONEER GROUP’S AND THIRD-PARTY SUPPLIERS’ AND LICENSORS’ PAYMENTS IN SATISFACTION OF THEIR LIABILITIES BEING AGGREGATED TO DETERMINE SATISFACTION OF THIS LIMIT.
7.5. YOUR SPECIFIC RIGHTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF DAMAGES OR LIMITATION OF LIABILITY, SO THE ABOVE EXCLUSIONS OR LIMITATIONS, TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MAY NOT APPLY TO YOU. YOUR SPECIFIC RIGHTS MAY VARY FROM JURISDICTION TO JURISDICTION.
7.6 ESSENTIAL PURPOSE. UNLESS LIMITED OR MODIFIED BY APPLICABLE LAW, THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS APPLY, EVEN IF ANY REMEDY FAILS FOR ITS ESSENTIAL PURPOSE.
7.7 Severability and Waiver. If any provision of this License is held to be illegal, invalid or otherwise unenforceable, that provision will be enforced to the extent possible or, if incapable of enforcement, deemed to be severed and deleted from this License, and the remainder will continue in full force and effect. Any waiver of any breach or failure to enforce any provision of this License will not be deemed a future waiver of such term or a waiver of any other provision.
7.8 No Assignment. You may not assign, sell, delegate or otherwise transfer this License or any rights or obligations under it, without Pioneer's prior written consent. Pioneer may freely assign or transfer this License or any of its rights or obligations under it. Pioneer will, however, assign or transfer this License or any of its rights or obligations under this License with notice in advance if the assignment or transfer has an impact on your guarantees.
7.9 Entire Agreement. This License constitutes the entire agreement between You and Pioneer with respect to the Software and Documentation. This License may not be modified or amended without Pioneer's prior and express written consent, and no other act, document, usage or custom will be deemed to amend or modify this License. The term “including” means “including without limitation.”

8. CONTACT US. If You have any questions or complaints about this License, You may contact us by visiting https://global.pioneer/en/product_support/support/ or by postal mail at one of the following addresses:

Pioneer Corporation
Attn: Customer Support
28-8, Honkomagome 2-Chome Bunkyo-Ku, Tokyo 113-0021, Japan

Pioneer Electronics AsiaCentre Pte. Ltd.
Attn: Service Centre
2 Jalan Kilang Barat, #07-01 Singapore 159346

Pioneer Europe NV
Attn: Customer Support
Haven 1087, Keetberglaan 1 9120 Melsele, Belgium

Pioneer Electronics (USA) Inc.
Attn: Service & Support
970 W. 190th Street, Suite 360, Torrance, CA 90502 U.S.A.

Revised: Version 1.0: December 16, 2019