Archived Privacy Policy Dec 22 2022

Last Update: Dec 22, 2022

Pioneer Electronics (USA) Inc. (“Pioneer”, “us”, “our”, or “we”) has created this Privacy Policy to advise you about how we use, disclose, and protect the personal information we receive or collect about you through pioneerelectronics.com and any other Pioneer website that links to this Privacy Policy (each, a “Website,” and together, “Websites”), email communications, and offline interactions with you, such as when you call Pioneer Customer Service. Additionally, we have created a Privacy Notice for California Residents to supplement this Privacy Policy in accordance with the California Consumer Privacy Act of 2018.

Pioneer reserves the right to change its privacy policies at any time by posting an updated Privacy Policy. Each time you visit or use a Website or contact Pioneer, the current version of the Privacy Policy applies. Please look for notices on the home page for periodic updates. Do not use any Website or provide your personal information to Pioneer if you do not wish to have it collected, handled and disclosed as described in this Privacy Policy.

WHAT INFORMATION IS COLLECTED AND HOW IS IT USED?

We collect information about you to facilitate providing products, services, and support to you, personalize and improve your shopping and viewing experience on the Websites, comply with our legal obligations, and otherwise operate our business. The following are the types of information gathered through the Websites.

Information You Give Us: When you interact with Pioneer as described below, you provide personal information that may include your name, mailing address, email address, phone number, payment information such as a credit card number, and other information that identifies you or that is about you and can be reasonably linked to you.

We and/or our service providers receive and store information you choose to enter on our Websites or provide when you contact us, which is used to deliver the information, products, services and support you have requested and otherwise as described in this Privacy Policy. If you sign up for email newsletters or purchase or register Pioneer products through our Websites, you will need to set up an account, which involves providing your name and contact information and creating a password. Purchases will additionally require payment and delivery information. During the registration or account setup process or at other places on the Websites, you may have the opportunity to provide additional information about yourself and whether you would like to receive communications about Pioneer and our products and services.

We and our service providers use the personal information you provide for a variety of purposes relating to our business, including to:

Process and fulfill product purchases through our online store, including any returns or service requests
Deliver Pioneer and partner services to you, such as Amazon Alexa functionality for receivers with Alexa Built-in
Provide you with information about Pioneer, its products, services, and partners depending on your request
Register your product with us, including delivering information about the product such as the availability of firmware updates
Provide customer support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses
Conduct surveys or market research in which you may choose to participate
Help us better understand our customers and their interest in Pioneer and our products and improve our products and services
Host and manage the Websites and email communications, for technical support of our systems, and otherwise for our business operations
Detect and prevent fraud, security incidents and other suspicious activity and comply with law
Fulfill other purposes as described to you at the point of collection

Automatic Information: Certain information is automatically collected and analyzed whenever you interact with the Websites. This information may include the IP address used to connect your computer to the Internet, your domain name, country location, device and connection information such as browser type and version, operating system, entry and exit points/pages, and date/time of access. Our Websites use Google Analytics, which reports aggregate traffic to the Websites so we can learn how the Websites are used, diagnose problems, and improve the Websites. Google Analytics also reports aggregate usage statistics for videos embedded on the Websites through Google’s YouTube service. When you interact with Google services through the Websites, your information is collected and processed by Google in accordance with Google’s privacy policy, which can be found at https://policies.google.com/privacy.

Cookies: The Websites use cookies (small text files set on your device) to record how you use the Website, remember your visits, and enable us to personalize your Website browsing experience, including allowing our system to record your logon and password. Similarly, we use technology that tracks and analyzes your interactions with our email marketing messages to you in order to measure and improve their effectiveness. If you do not want Pioneer or its service providers to deploy browser cookies when you visit the Websites, you may set your browser to reject cookies or reject them via the cookie banner when presented by a Website. Doing so may disable the Websites’ ability to retain information you have provided and affect your use of some of the features, functions, or services on the Websites, some of which may be necessary to perform the actions you are requesting.

COMMUNICATING WITH US AND OTHERS

Email: We use email to communicate with our customers, including to provide information about our products, services, company, and partners and as a channel for providing us feedback. If at any time you wish to remove your email address from Pioneer’s email marketing list, you can do so by selecting the opt-out option in our email messages or by updating your “My Account” settings online. If you opt out, we still may email you for non-marketing purposes with respect to your purchases of our products and services, for example the availability of firmware updates or any changes to services.

Other sites: The Websites have links to external websites not affiliated with Pioneer, including Pioneer’s presence on social media sites such as Facebook and Twitter. Any non-Pioneer website, application or other content you may access from a Website or a Pioneer product will have its own privacy policy and practices that govern their collection and use of your information. Pioneer is not responsible for the privacy practices or content of these third parties, which you access and use at your own risk.

Advertising: We use various methods of identifying and presenting our advertisements to consumers who may be interested in our products and services and to measure the effectiveness of those advertising efforts, and we use third party advertising and analytic service providers to do so.

Do Not Track Signals: The Websites do not currently recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

DISCLOSURE OF MY PERSONAL INFORMATION

Pioneer does not sell or rent your personal information. We disclose personal information to our affiliates (for example, our parent company) and to our service providers (including where they collect personal information on our behalf), for the purposes described under “What Information is Collected and How is it Used?” Pioneer may also disclose personal information to certain of its business partners who provide services that complement or interoperate with our products and services, if required by law, court order or governmental regulation, such as in response to a subpoena, other legal process, or where we elect to comply with a law enforcement or other government request; to report activities we reasonably believe to be unlawful; or as necessary to exercise our legal rights, defend claims brought against us, or otherwise protect our interests. If Pioneer or substantially all of our assets is acquired, customer and other personal information may be one of the transferred assets.

THE SECURITY OF YOUR INFORMATION

While we use reasonable technical and organizational security measures in an effort to protect the personal information we collect from you, no security system is perfect and we cannot guarantee that your information will remain secure in all circumstances.

CHILDREN

The Websites do not provide services or sell products to persons under the age of 16. We do not knowingly collect, use, or disclose personal information of persons under 16.

WHAT IF I HAVE QUESTIONS?

If you have any questions about this Privacy Policy or information collected about you, please write to us at: privacy.policy@pioneer-usa.com or Pioneer Electronics (USA) Inc., Internet Team, 970 W. 190th Street, Ste. 360, Torrance, CA 90502.

If we need or are required to contact you about information you have provided to us, we may do so by email, mail or telephone at our discretion.

Car Fit Guide Provided by

Guide provided for reference but cannot be guaranteed.

End User License Agreement

This End-User License Agreement was last revised on December 16, 2019 (version 1.0).

THIS END USER LICENSE AGREEMENT (“LICENSE”) IS A LEGAL AGREEMENT BETWEEN YOU (BOTH THE INDIVIDUAL INSTALLING THE PROGRAM AND ANY SINGLE LEGAL ENTITY FOR WHICH THE INDIVIDUAL IS ACTING) (“YOU” OR “YOUR”) AND PIONEER CORPORATION, [0406.999.132 (PIONEER EUROPE NV)], LOCATED AT 28-8, HONKOMAGOME 2-CHOME, BUNKYO-KU, TOKYO 113-0021, JAPAN (“PIONEER,” “WE” OR “US”). YOU AGREE THAT THIS LICENSE IS ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. THIS LICENSE APPLIES TO THE USE OF THE SOFTWARE AND DOCUMENTATION (DEFINED BELOW). PLEASE READ THIS LICENSE CAREFULLY.

DO NOT CLICK ON THE BUTTON BELOW THAT INDICATES YOU ACCEPT THIS LICENSE OR USE THE SOFTWARE UNTIL YOU HAVE READ AND AGREED TO BE BOUND BY THIS LICENSE.

YOU ARE ACKNOWLEDGING:

THAT YOU HAVE READ THIS LICENSE,
THAT YOU UNDERSTAND IT, AND
THAT YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS LICENSE,

IF YOU

CLICK THE ACCEPTANCE BUTTON ON THE ELECTRONIC VERSION OF THIS LICENSE, OR
INSTALL OR USE ANY PART OF THE SOFTWARE.

IF YOU ARE NOT OLD ENOUGH UNDER THE LAWS OF YOUR LOCATION TO BE ABLE TO AGREE TO THESE TERMS, YOUR PARENT OR GUARDIAN MUST AGREE TO THESE TERMS FOR YOU BEFORE YOU INSTALL OR USE THE SOFTWARE. PIONEER DOES NOT INTEND OR KNOWINGLY PROVIDE THE SOFTWARE FOR USE BY CHILDREN UNDER 16.

IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS OF THIS LICENSE, DO NOT CLICK ON THE BUTTON BELOW THAT INDICATES THAT YOU ACCEPT THIS LICENSE AND DO NOT INSTALL OR USE ANY PART OF THE SOFTWARE.

1. DEFINITIONS 1.1 "Documentation" means written documentation help content made generally available by Pioneer to aid in using the Software. 1.2 "Software" means the firmware update provided to You by Pioneer solely for Your use with the Product(s). 1.3 "Product" means the multimedia receiver model distributed and sold by Pioneer for which the Software is licensed. 1.4 "Licensor" means the third party who licenses you to use copyrights, trademark rights and other intellectual property rights related to content, text, images, data, software, and information that are adopted in the Software.

2. LIMITED LICENSE

2.1 Authorized Use. Pioneer grants You a limited, non-exclusive, non-transferable, royalty-free license to install and use the Software solely with the Product(s).
2.2 Restrictions. You will not copy or use the Software or Documentation except as expressly permitted by this License. You will not distribute, transfer, sublicense, rent, lease, lend, sell, or otherwise allow any third party to use the Software. You will not modify, reverse engineer, decompile, disassemble, or otherwise reduce the Software to a human-perceivable form, except to the extent expressly permitted by applicable law, and then only after You have notified Pioneer in writing of Your intended activities.
2.3 Export Controls. You may not use or otherwise export or re-export the Licensed Software or Documentation except as authorized by United States law and the laws of the jurisdiction in which the Licensed Software or Documentation was obtained. In particular, but without limitation, the Licensed Software or　 Documentation may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the Licensed Software or Documentation, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the Licensed Software or Documentation for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
2.4 Ownership. You acknowledge any right, title or interest in the Software and Documentation, including but not limited to, patent, trademark, design, copyright or any other intellectual property rights, shall remain with Pioneer and/or its Licensor and no right, title or interest in the Software and Documentation is granted or transferred under this License, except for the right granted hereunder. You agree that You do not acquire any rights, express or implied, beyond the limited license in Section 2.1.
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2.6 Corrections; No Support While Pioneer may choose to make corrections to the Software available, Pioneer is not obligated to provide any such corrections or any support, maintenance or updates of the Software or Documentation.

3. DISCLAIMER OF WARRANTIES. SINCE THE SOFTWARE IS LICENSED FREE OF CHARGE TO YOU, PIONEER WARRANTS ONLY THAT THE SOFTWARE HAS BEEN DEVELOPED AND MADE AVAILABLE IN ACCORDANCE WITH THE USUAL STANDARDS IN THE INDUSTRY FOR FREE OF CHARGE SOFTWARE. IN ALL OTHER RESPECTS, THERE IS NO WARRANTY FOR THE SOFTWARE, AND THE SOFTWARE IS PROVIDED “AS IS AND WITH ALL FAULTS.” TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, PIONEER, ITS SUPPLIERS AND LICENSORS DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND YOU USE THE SOFTWARE AT YOUR OWN RISK.

WITHOUT LIMITING THE FOREGOING, PIONEER AND ITS SUPPLIERS AND LICENSORS DO NOT WARRANT THAT:

THE SOFTWARE WILL BE ERROR-FREE,
YOUR USE OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE,
THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR
THE SOFTWARE WILL OPERATE WITH THE HARDWARE OR SOFTWARE CONFIGURATION YOU CHOOSE.

NO WRITTEN OR ORAL STATEMENTS BY PIONEER GROUP OR OTHERS WILL CONSTITUTE WARRANTIES OF PIONEER. “PIONEER GROUP” MEANS PIONEER AND ITS SUBSIDIARIES AND OTHER AFFILIATES, AND THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, DISTRIBUTORS, DEALERS, LICENSORS AND OTHER REPRESENTATIVES.

4. LICENSE BREACH. You agree that any breach of the restrictions in this License would cause Pioneer irreparable harm for which money damages alone would be inadequate. In addition to damages and any other remedies to which Pioneer may be entitled, you agree that Pioneer may seek injunctive relief to prevent the actual, threatened or continued breach of these License terms.

5. CHANGES TO THIS LICENSE. Pioneer may modify this License at any time. Pioneer will provide advance notice of the changes and the effective date by posting a notice on this site or by other appropriate means. Your use of the Product(s) after such notice will constitute Your agreement to the revised License.

6. TERMINATION. This License is effective until terminated. You may terminate this License at any time upon Your destruction and deletion the Software and Documentation. Pioneer may terminate this License at any time upon Your breach of any provision. If this License is terminated, you will stop using the Software and Documentation and destroy all copies in Your possession, confirming to Pioneer that You have done so. Sections 2.2, 2.3, 3, 4 and 7 will continue in effect after this License's termination.

7. GENERAL TERMS

7.1 Governing law. If You are a resident of any European Economic Area (EEA) member state, this License is governed by and will be construed in accordance with Belgian law. If You are a resident of the United States, this License is governed by and will be construed in accordance with the laws of the State of California, U.S.A. If You are a resident of Canada, this License is governed by and will be construed in accordance with the laws of the Province of Ontario and the federal laws of Canada. If You are resident of any territory outside the EEA, United States, or Canada, this License is governed by and will be construed in accordance with the laws of Japan.
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7.3 EXCLUSION OF REMEDIES. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT, EXCLUDING PIONEER’S WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR IN THE EVENT OF THE DEATH OR PHYSICAL INJURY OF THE USER AS A RESULT OF THE ACTS OR OMISSIONS OF PIONEER, WILL ANY OF PIONEER GROUP OR ITS THIRD PARTY SUPPLIERS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST DATA OR ECONOMIC LOSS) ARISING OUT OF OR IN ANY WAY RELATING TO THIS LICENSE, INCLUDING YOUR USE OF OR INABILITY TO USE THE SOFTWARE REGARDLESS OF THE CAUSE OF ACTION ON WHICH THE CLAIM IS BASED, EVEN IF PIONEER GROUP OR ITS THIRD-PARTY SUPPLIERS OR LICENSORS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.
7.4 LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT UNDER ANY THEORY OF LIABILITY, EXCLUDING PIONEER’S WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR IN THE EVENT OF THE DEATH OR PHYSICAL INJURY OF THE USER AS A RESULT OF THE ACTS OR OMISSIONS OF PIONEER, WILL THE AGGREGATE LIABILITY OF PIONEER GROUP AND THE THIRD-PARTY SUPPLIERS AND LICENSORS FOR ANY DAMAGES OR CLAIMS ARISING OUT OF OR RELATING TO THIS LICENSE OR ITS SUBJECT MATTER OR ANY PRODUCT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED TEN US DOLLARS (US$10.00) OR THE PRICE PAID FOR THE PIONEER PRODUCT FOR WHICH THE SOFTWARE IS PROVIDED, WHICHEVER IS GREATER. PIONEER GROUP’S AND THE THIRD-PARTY SUPPLIERS’ AND LICENSORS’ LIMITATION ON LIABILITY IS CUMULATIVE, WITH ALL OF PIONEER GROUP’S AND THIRD-PARTY SUPPLIERS’ AND LICENSORS’ PAYMENTS IN SATISFACTION OF THEIR LIABILITIES BEING AGGREGATED TO DETERMINE SATISFACTION OF THIS LIMIT.
7.5. YOUR SPECIFIC RIGHTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF DAMAGES OR LIMITATION OF LIABILITY, SO THE ABOVE EXCLUSIONS OR LIMITATIONS, TO THE EXTENT PROHIBITED BY APPLICABLE LAW, MAY NOT APPLY TO YOU. YOUR SPECIFIC RIGHTS MAY VARY FROM JURISDICTION TO JURISDICTION.
7.6 ESSENTIAL PURPOSE. UNLESS LIMITED OR MODIFIED BY APPLICABLE LAW, THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS APPLY, EVEN IF ANY REMEDY FAILS FOR ITS ESSENTIAL PURPOSE.
7.7 Severability and Waiver. If any provision of this License is held to be illegal, invalid or otherwise unenforceable, that provision will be enforced to the extent possible or, if incapable of enforcement, deemed to be severed and deleted from this License, and the remainder will continue in full force and effect. Any waiver of any breach or failure to enforce any provision of this License will not be deemed a future waiver of such term or a waiver of any other provision.
7.8 No Assignment. You may not assign, sell, delegate or otherwise transfer this License or any rights or obligations under it, without Pioneer's prior written consent. Pioneer may freely assign or transfer this License or any of its rights or obligations under it. Pioneer will, however, assign or transfer this License or any of its rights or obligations under this License with notice in advance if the assignment or transfer has an impact on your guarantees.
7.9 Entire Agreement. This License constitutes the entire agreement between You and Pioneer with respect to the Software and Documentation. This License may not be modified or amended without Pioneer's prior and express written consent, and no other act, document, usage or custom will be deemed to amend or modify this License. The term “including” means “including without limitation.”

8. CONTACT US. If You have any questions or complaints about this License, You may contact us by visiting https://global.pioneer/en/product_support/support/ or by postal mail at one of the following addresses:

Pioneer Corporation
Attn: Customer Support
28-8, Honkomagome 2-Chome Bunkyo-Ku, Tokyo 113-0021, Japan

Pioneer Electronics AsiaCentre Pte. Ltd.
Attn: Service Centre
2 Jalan Kilang Barat, #07-01 Singapore 159346

Pioneer Europe NV
Attn: Customer Support
Haven 1087, Keetberglaan 1 9120 Melsele, Belgium

Pioneer Electronics (USA) Inc.
Attn: Service & Support
970 W. 190th Street, Suite 360, Torrance, CA 90502 U.S.A.

Revised: Version 1.0: December 16, 2019