Last Update: November 14, 2025
ARBITRATION NOTICE: BY PARTICIPATING, YOU ACCEPT THE ARBITRATION CLAUSE IN SECTION 14 OF OUR TOS. PLEASE SEE THE TOS FOR DETAILS, EXCEPTIONS, AND HOW YOU CAN OPT OUT OF ARBITRATION. UNLESS YOU HAVE OPTED OUT, YOU WAIVE ANY RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
These Pioneer Trade-in Program Terms (“Program Terms”) govern your participation in the Pioneer Trade-in Program, in which eligible participants who submit applications and send in eligible Pioneer car electronics receiver models can receive a coupon for use exclusively on Pioneer’s online store at https://usa.pioneer (collectively, the “Program”). The Program is provided by Pioneer Electronics (USA) Inc. (“Pioneer”, “we”, “us”, or “our”). By taking any steps to participate, you agree to be bound by these Program Terms, as may be amended, as well as Pioneer’s Terms of Service at https://usa.pioneer/pages/terms-of-service (“TOS”). These Program Terms are entered into under and subject to the TOS.
If you do not agree to anything in these Program Terms or the TOS, you may not participate in the Program. By participating, you agree to these Program Terms and the TOS.
Only eligible consumers can apply. Trade-ins are accepted by shipment only. Nothing you ship to Pioneer will ever be returned to you, whether Pioneer awards you a coupon or not.
UPDATES TO THE TRADE-IN PROGRAM: The Program may be unavailable from time to time or may be offered only for a limited time. We reserve the right, in our sole discretion, to limit, modify, suspend, or discontinue the Program, in whole or in part, at any time, without notice.
UPDATES TO PROGRAM TERMS: We may modify or replace any part of these Program Terms by posting them on our website at https://usa.pioneer and updating the ‘Last Update’ date above. We may also notify Program applicants of any updates by email to the email address provided on their application. If you object to any such changes, stop participating in the Program.
1. HOW TO PARTICIPATE:
a. If you meet the Eligibility Requirements below, you must complete an application to send in your used Pioneer car electronics receiver (“Receiver”). Visit https://usa.pioneer/apps/trade-in to submit your application. You will then be asked to:
1. Select the condition of your Receiver and upload a clear photo; and
2. Provide your contact details and shipping address.
Upon successful acceptance of an application, you will receive a shipping label and instructions. Trade-ins are accepted by shipment only. No retail drop-off.
b. Before shipping your Receiver to Pioneer:
1. Perform a factory reset. It is your sole responsibility to remove all user data and personal information (contacts, photos, etc.) from a Receiver BEFORE SENDING IT IN. Pioneer does not accept any responsibility or liability for any (i) lost files or data or (ii) disclosure of personal information that has not been removed from the receiver prior to return.
2. Confirm Pioneer will receive the equipment before your trade-in deadline. The Receiver must be received by Pioneer within 30 days of our emailing the shipping label to you. By shipping the Receiver, you agree that until Pioneer’s receipt of the Receiver risk of loss will remain with you, title and ownership of the Receiver will transfer to Pioneer upon Pioneer’s receipt of the Receiver, and hereby disclaim any and all right, title or interest in and to the Receiver effective upon such receipt.
3. Pack the Receiver carefully to protect it against damage. DO NOT SHIP ANY OTHER ITEMS OR MATERIALS WITH THE RECEIVER. You are solely responsible for all costs of packaging the Receiver for shipment to Pioneer. Pioneer is not responsible for damage to a Receiver that occurs during shipping and you acknowledge that such damage may result in your Receiver being disqualified for trade-in.
c. After Pioneer’s receipt of an eligible Receiver meeting all Program requirements, Pioneer will email a coupon code to the email address provided on the application. This process typically takes up to 5 business days following the Receiver’s receipt by Pioneer but may take longer.
1. If the Receiver we receive is ineligible for the Program or otherwise inconsistent with your application, we will notify you by email and no coupon will be issued. All determinations are made in Pioneer’s sole discretion, will be accepted as final, and are not negotiable. THE RECEIVER WILL NOT BE RETURNED TO YOU UNDER ANY CIRCUMSTANCES, INCLUDING WHERE A RECEIVER IS INELIGIBLE FOR THE PROGRAM. BY SENDING IN A RECEIVER, YOU AGREE THAT YOU ARE GIVING UP CONTROL AND POSSESSION AND THAT YOU SEND IT AT YOUR SOLE RISK. pioneer will also not return any items shipped with the receiver.
Important: By submitting an application or shipping a Receiver, you represent and warrant that: (a) you and your equipment meet all Eligibility Requirements; (b) you have the power and authority to enter into the Program Terms and TOS; (c) all information you provide about the Receiver and about yourself is accurate and complete. We reserve the right to decline or cancel YOUR PARTICIPATION (INCLUDING ANY COUPON YOU RECEIVE), with or without notice, if we believe IT is fraudulent, in violation of THE law, IN VIOLATION OF THESE PROGRAM TERMS OR OUR TOS, or was OTHERWISE undertaken with the intent to disrupt or undermine the legitimate operation of the Program, https://usa.pioneer, OR any COUPON OR OTHER Credit. Pioneer reserves the right to seek damages and other remedies from any person in breach of these Program Terms to the fullest extent permitted by law.
2. ELIGIBILITY REQUIREMENTS:
- Only adult consumers who own their receivers may participate:
1. The Program is available only to end-user consumers who are at least 18 years of age and reside within the fifty states of the United States and the District of Columbia. Wholesale buyers, distributors, retailers and their personnel are ineligible. Pioneer reserves the right to deny eligibility if we conclude in our sole discretion that activity is related to reseller activity or other suspicious activity, such as occurrences of high levels of trade-in attempts.
2. At the time of trade-in, you must be the sole and rightful owner of the Receiver. Counterfeit and stolen equipment is ineligible. If you bought your Receiver under an installment plan or other financing plan, you will be responsible for all remaining payments, which are between you and the entity that extended the financing.
b. Only retail equipment in working condition, bearing original FCC ID labeling, is eligible for trade-in:
1. Only equipment purchased at retail is eligible.
2. The Receiver must bear its original FCC ID labeling to show that it is certified for use in the United States.
3. Equipment not in working condition, lacking any internal componentry, or modified by third-party components, may be ineligible or rejected.
3. ADDITIONAL CONDITIONS:
- Program limitations; ineligibility may void coupons. Pioneer reserves the right to refuse any trade-in or limit quantities for any reason at our own discretion, including without limitation if we have reason to believe a trade-in attempt is connected to reseller activity. The Program is solely for the personal, non-commercial use of retail consumers. Pioneer reserves the right to (1) limit participation in the Program to one Receiver per application and five Receivers per person or address per year and (2) void or reduce coupon value, at any time, if Pioneer determines that you, your application or your equipment are ineligible for the Program or violate anything in the Program Terms. These limits are subject to change at any time.
- Coupons. Any coupon value you receive under the Program (i) carries no cash value, (ii) is personal to the account registered to your application email address, (iii) is nontransferable and nonassignable, (iv) may only be redeemed on https://usa.pioneer for full-price items eligible for discounts and (v) may not be combined or used in connection with any other coupons, promotions, discounts, or offers. For clarity, coupons may not be redeemed at any other retailer or for any non-retail product.
- Personal information. Unless otherwise stated herein, your personal information, however provided in connection with this Program, will be collected, used and disclosed as described in Pioneer’s Privacy Policy located at https://usa.pioneer/pages/privacy-policy. You will receive Program-related communications and may also receive requests to participate in surveys or marketing communications.
As explained in the Privacy Policy, Pioneer may disclose personal information as necessary to satisfy any law, regulation, legal process, or governmental request, or to protect Pioneer or enforce our rights. For example, if we believe a Receiver may have been stolen, we may report this to law enforcement. Pioneer reserves the right to investigate breaches or potential breaches of the Program Terms and prosecute any suspected fraudulent activity in connection with the Program.
4. LIMITATION OF LIABILITY; INDEMNITY:
- To the maximum extent permitted by applicable law, Pioneer will not be responsible or liable for, and is hereby released from any and all costs, injuries, losses or damages of any kind, including, without limitation, death and bodily injury, due in whole or in part, directly or indirectly, to participation in the Program.
- LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PIONEER, ITS AFFILIATED COMPANIES, OR ITS OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS OR AGENTS, BE LIABLE TO YOU FOR (i) ANY AGGREGATE AMOUNT IN EXCESS OF $100, NOR FOR (ii) ANY LOSS, DAMAGE, OR INJURY OF ANY KIND, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE LOSSES OR DAMAGES, OR DAMAGES FOR LOSS OF DATA, USE, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR PARTICIPATION IN THE PROGRAM, including (without limitation) the shipment of the Receiver, data stored on the Receiver, Pioneer’s receipt, evaluation and disposal of the Receiver, PIONEER’S ISSUANCE OR NON-ISSUANCE OF A COUPON, AND YOUR USE OR FAILURE TO USE ANY COUPON; (B) YOUR MISUSE OR MALICIOUS USE OF THE PROGRAM; OR (C) TERMINATION, SUSPENSION, RESTRICTION, OR LIMITATION OF ACCESS TO THE PROGRAM. To the maximum extent permitted by applicable law, these limits apply to all claims, obligations and liabilities relating to this Agreement, even if Pioneer, its affiliated companies, or its or their officers, directors, employees, contractors or agents are made aware of the possibility that you may incur these damages, and even if these limited remedies fail of their essential purpose.
c. INDEMNIFICATION: If a third party makes a claim against Pioneer, its affiliated companies, or its or their officers, directors, employees, contractors or agents (collectively, the “Pioneer Indemnitees”) as a result of: (i) your misuse of the Program; (ii) your violation of these Program Terms and/or the TOS; and/or (iii) any breach of any representation, warranty, covenant, or agreement made by you herein, you will indemnify, defend, and hold harmless the Pioneer Indemnitees against the claim at your sole expense, and you will pay all losses, damages, and expenses (including reasonable attorneys’ fees) levied against the Pioneer Indemnitees. Pioneer agrees to promptly notify you of any such third-party claims.
5. GENERAL PROVISIONS:
a. All questions concerning the construction, validity, interpretation and enforceability of these terms or the rights and obligations of participants or Pioneer in connection with the Program shall be governed by and construed in accordance with the internal laws of the state of California, without giving effect to its conflict of laws provisions.
b. If any provision of the Program Terms is held to be invalid or unenforceable pursuant to a final judicial decree or decision, the remainder of the Terms will remain valid and enforceable. In the event of such partial invalidity, the parties will seek in good faith to agree on replacing any such legally invalid provision with a valid and enforceable provision which will most nearly and fairly reflect the parties’ intent in entering into the Program Terms.
c. All legal notices must be mailed to: Legal Department, Pioneer Electronics (USA) Inc., 970 W. 190th Street, Suite 360, Torrance, CA 90502. When you communicate with us electronically, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
d. No termination, suspension or discontinuation of the Program or your participation in the Program will affect Pioneer’s rights or your obligations under these Program Terms.
e. The Program Terms together with the TOS reflect our complete agreement regarding the Program and supersede any prior agreements or representations related to the Program. Except as expressly set forth in the Program Terms, (1) no failure or delay by you or Pioneer in exercising any rights, powers, or remedies hereunder will operate as a waiver of that or any other right, power, or remedy, and (2) no waiver or modification of any of Program Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced.
f. California Consumer Rights and Notices: Residents of California are entitled to the following specific consumer rights information: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at: 400 R St., Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254. Their website is located at: http://www.dca.ca.gov.
